Invoices and payments

Customer payment to you and your transfer to the operator are separate events. The partner manual explains when each belongs in the booking process.

Partner invoice

After Confirm booking, open Reservations → your reservation → Partner settlement → View partner invoice. The invoice is issued as part of confirmation. You can view it without requesting it or waiting for an email.

Use its payment amounts, deadlines, and transfer instructions. The settlement summary shows the guest total, commission, and amount owed to the operator.

Who collects payment?

The deposit and balance can have different collectors. Follow the arrangement shown for each payment.

Arrangement	What to do
Partner confirmation and settlement	Confirm when ready to commit, then transfer the amount owed to the operator and report the transfer. Confirmation alone does not record money received by the operator.
Partner records customer payment	Where Record deposit or Record balance payment is shown, use it only after receiving the money and when enabled. Follow the payment page’s instructions.
Collected by operator	The partner recording action is disabled. Follow the operator’s customer-payment instructions.

An action can also be unavailable because approval is pending, the booking needs confirmation first, the payment is not next due, or it has already been paid or cancelled.

Report an operator transfer

Pay according to the invoice, then choose Report deposit transfer or Report balance transfer in the reservation or its actions menu. Follow the payment page’s instructions and provide the requested payment evidence.

Transfer awaiting operator review means payment evidence needs review. View transfer opens the transfer details. Reporting or uploading proof does not itself mark the money as received. If evidence is rejected or the status does not reflect the transfer, contact the operator.

Balance and full payment

Check the remaining amount and due date in the reservation. The balance can be due before or on departure, according to the agreement. Full payment may be required or offered instead of separate installments. If nothing remains due, no second payment is needed.

A booked reservation can still have an unpaid balance. An overdue balance needs attention; it does not automatically release a confirmed cabin in the same way as an expired unpaid option.

Emails

Payment requests, reminders, receipt messages, and invoice attachments depend on operator settings. Use the reservation and invoice as your reference even when no email arrives.