Reservations page

Open Partner portal → Reservations and select a reservation to see its details. Use the partner manual for the six-step process.

What each status means

Status	Meaning and next action
Draft hold	Checkout is unfinished. Use Continue checkout before its countdown ends.
Booking Request	Operator approval or a required allocation check is pending. Review the deadline and wait for the operator’s decision.
Option	Spaces are held under the option terms. Complete the required confirmation or payment before the displayed deadline.
Settlement pending	The partner has confirmed the booking and accepted payment responsibility. Transfer the amount due to the operator using the invoice instructions.
Booked	The booking has reached the booked state. A balance or guest paperwork may still be outstanding.
Cancelled	The booking is no longer active. Contact the operator if you want to arrange it again.

Departure status is separate: a confirmed departure does not confirm your reservation.

Approval and deadlines

If approval is required, the operator reviews your request while the spaces are held. Approval lets you proceed; a decline or expired approval request releases the spaces. Tentative departures require approval too.

Check the actual deadline shown for your booking. An unconfirmed, unpaid option can expire and release spaces. A confirmed partner booking awaiting settlement follows the agreed payment schedule instead. Do not assume an uploaded payment proof has been accepted.

Confirm booking and find the invoice

Open Partner settlement → Confirm booking when the action is available and you are ready to commit. Confirmation issues the partner invoice and starts the agreed settlement schedule. The action accepts payment responsibility; it does not charge a guest or separately record guest payment receipt.

Use Partner settlement → View partner invoice immediately after confirmation. You do not need to contact the operator to request the invoice.

The settlement section shows Guest total, Commission, and Owed to operator. Read Invoices and payments before reporting a transfer.

Guest details and paperwork

Use the Guests tab to complete the booker and guest information. Saving guest details does not immediately send an email. After confirmation, expand Guest registration and paperwork to copy the booking link. Read Guest paperwork.

Release an option or request a change

For an eligible unpaid option, choose Release option → Confirm release. This cancels the option and makes its spaces available again. An optional cancellation message is used according to the operator’s email settings.

If the release action is unavailable, or you need to change a confirmed booking, contact the operator. Include the booking reference, departure, and requested change. Changes, cancellations, and refunds follow your agreement with the operator.